BetJordan Terms and Conditions

While online gambling offers entertainment, it comes with responsibilities that both the player and the platform must uphold. These Terms and Conditions govern all use of BetJordan Casino and the services available at betjordancasino.ch. By creating an account or accessing any feature of the platform, you confirm that you have read, understood, and agreed to be bound by these terms in their entirety.

Familiarity with these responsible gambling terms is a condition of continued access to BetJordan Casino. Players are responsible for reviewing this page periodically, as BetJordan reserves the right to amend these terms at any time. Continued use of the platform following publication of any amendment constitutes acceptance of the revised terms.

1. Eligibility

To open and maintain an account with BetJordan Casino, you must satisfy all of the following conditions at the time of registration and at all times thereafter.

1. You must be at least 18 years of age, or the minimum legal gambling age in your jurisdiction, whichever is higher.
2. You must not be a resident of a country from which BetJordan Casino is restricted or prohibited by applicable law, including but not limited to jurisdictions where online gambling is not licensed.
3. You must not currently be subject to any self-exclusion order, voluntary exclusion program, or responsible gambling restriction that would prevent you from accessing gambling services.
4. You must be acting on your own behalf as an individual, and not as an agent or representative of any third party.
5. You must not be an employee, contractor, or close relative of an employee of BetJordan Casino or any of its affiliated entities.

Any account opened in breach of these eligibility requirements may be closed without prior notice. Funds held in such accounts may be forfeited in accordance with applicable policy.

2. Account Registration

Each individual may hold only one registered account on BetJordan Casino. The creation of duplicate or multiple accounts by a single person is strictly prohibited and constitutes a material breach of these Terms and Conditions. BetJordan employs automated and manual detection controls for this purpose.

When registering, you are required to provide accurate, current, and complete information. This includes your full legal name, date of birth, residential address, and a valid email address. You must update this information promptly if it changes at any time.

All accounts are subject to verification before full access is granted. BetJordan reserves the right to suspend or close any account where the information provided during registration is found to be inaccurate, incomplete, or misleading.

3. Identity Verification

BetJordan Casino operates a mandatory Know Your Customer process in line with anti-money laundering obligations. All players are required to submit identity documentation before their first withdrawal is processed, and BetJordan may request documentation at any earlier stage at its sole discretion.

The following documents are required to complete identity verification:

• Government-issued photo identification, such as a passport, national identity card, or driver’s licence.
• Proof of residential address, such as a utility bill or bank statement dated within the past three months.
• Proof of payment method, such as a photograph of the card or a screenshot confirming ownership of the e-wallet or cryptocurrency address used.

Verification review is typically completed within 24 to 48 hours of document submission, provided all materials submitted are legible, valid, and unaltered. Withdrawals will remain on hold during any pending verification period. BetJordan reserves the right to suspend account activity if verification cannot be completed to its satisfaction.

4. Deposits

The minimum deposit accepted by BetJordan Casino is $20 per transaction. Deposits must be made using a payment method registered in your own name. BetJordan does not accept third-party deposits, and any such deposits may be returned with the account suspended pending investigation.

Most deposit methods are processed instantly and funds are credited to your account balance upon confirmed receipt. Cryptocurrency deposits are credited after one network confirmation on the relevant blockchain. Processing times for other methods may vary and are subject to the policies of your bank or payment provider.

BetJordan does not charge fees on deposits. Your bank or payment provider may apply their own charges, and players are advised to consult their provider directly regarding any applicable fees before initiating a deposit.

5. Withdrawals

The minimum withdrawal amount is $30 per transaction. All withdrawal requests are subject to the prior completion of identity verification and the satisfaction of any applicable wagering requirements. BetJordan reserves the right to request additional documentation before approving a withdrawal.

Estimated processing times by method are as follows:

• Cryptocurrency withdrawals: typically 10 minutes to 2 hours from approval.
• Credit and debit card withdrawals: 1 to 5 business days from approval.
• Other methods: processing times vary and will be communicated at the time of request.

Withdrawals will be directed to the same payment method used for the corresponding deposit wherever possible, in accordance with anti-money laundering requirements. BetJordan is not responsible for delays caused by third-party processors or financial institutions. Players should contact support if a withdrawal remains pending beyond the timeframe stated above.

6. Bonuses and Promotions

BetJordan Casino may offer bonuses and promotional incentives to eligible players from time to time. Each promotion is subject to specific terms published alongside the relevant offer. In the event of conflict between a promotion’s specific terms and these Terms and Conditions, the promotion-specific terms shall prevail.

Bonus funds are maintained separately from real money balances in your account. Real money deposits will be wagered first unless you have an active bonus that specifies otherwise. Winnings generated from bonus funds are subject to wagering requirements before they may be withdrawn.

Any attempt to exploit, abuse, or circumvent bonus terms — including coordinated play, use of multiple accounts, or irregular wagering patterns — constitutes a breach of these Terms and Conditions. BetJordan reserves the right to forfeit bonus funds and associated winnings where abuse is reasonably suspected.

7. Wagering Requirements

The standard wagering requirement for the BetJordan welcome bonus is 30 times the bonus amount. For example, a player who receives a $100 bonus must place a total of $3,000 in eligible wagers before the associated winnings may be withdrawn. Promotion-specific terms may state a different multiplier, which will take precedence.

Not all games contribute equally to wagering requirements. Slot games typically contribute 100 percent of each wager, while table games, video poker, and live dealer titles may contribute at a reduced rate or not at all. Contribution rates for each game type are set out in the applicable promotion terms.

Wagering requirements must be completed within the time limit stated in the relevant promotion. If the deadline passes before requirements are met, any remaining bonus balance and associated winnings will be forfeited. Progress toward wagering requirements is tracked automatically and can be viewed in the player account dashboard.

8. Games and Fair Play

All games on BetJordan Casino utilise certified random number generator technology to ensure that outcomes are fair, unpredictable, and independent of prior results. BetJordan is committed to maintaining the integrity of its gaming environment and providing players with a transparent and consistent experience.

The following conduct is strictly prohibited and may result in account closure and forfeiture of balances:

• Use of automated software, bots, or scripts to interact with any game or feature.
• Exploitation of software errors, technical faults, or platform vulnerabilities for financial gain.
• Collusion with other players to influence game outcomes.
• Any form of cheating, fraud, or misrepresentation in connection with gameplay.

BetJordan monitors play patterns and reserves the right to void bets and withhold winnings where there is reasonable evidence of unfair play. Players who discover a technical fault are obligated to report it to support immediately and must not exploit the error in the interim. Responsible gaming tools are available to all players, as described in Section 9.

9. Responsible Gambling

BetJordan Casino takes its responsible gambling terms seriously and provides practical tools to help players maintain control of their gaming activity. Gambling is intended as a form of entertainment and should never be used as a means of generating income or addressing financial problems. If gambling is no longer enjoyable or is causing concern, players are encouraged to use the tools below or seek external assistance.

The following responsible gambling tools are available to all registered players and can be activated via account settings or by contacting support:

• Deposit limits: daily, weekly, or monthly caps on the amount that may be deposited.
• Session time limits: restrictions on the duration of individual gaming sessions.
• Loss limits: caps on the amount that may be lost within a defined period.
• Cool-off periods: a temporary break from the platform, from 24 hours up to six weeks.
• Self-exclusion: a voluntary exclusion from BetJordan Casino for a minimum period of six months.

Self-exclusion requests are processed promptly and cannot be reversed until the exclusion period has expired. During any active self-exclusion, BetJordan will take reasonable steps to restrict access to the account and will suppress all promotional communications directed at the excluded player. Players who require additional support are encouraged to contact an independent organisation such as Gamblers Anonymous at www.gamblersanonymous.org or BeGambleAware at www.begambleaware.org.

10. Dormant Accounts

An account is considered dormant if there has been no login activity for a continuous period of 12 months. BetJordan will notify the account holder by email prior to classifying the account as dormant, using the contact details registered on the account.

Where an account has remained dormant for 24 months, BetJordan will apply a monthly maintenance fee of $5, deducted from any available account balance. This fee is applied to cover administrative costs associated with maintaining the account and is not refundable once applied.

Maintenance fees will continue to be deducted until the account balance reaches zero or until the player logs in and reactivates the account. If you wish to close a dormant account or withdraw any remaining balance, please contact BetJordan support at any time.

11. Disputes and Complaints

If you have a complaint regarding any aspect of your experience with BetJordan Casino, you should contact the customer support team in the first instance. All complaints must be submitted in writing, either via the live chat function or by email, and must include sufficient detail to allow BetJordan to investigate the matter.

BetJordan will acknowledge receipt of your complaint within 48 hours and will endeavour to provide a full response within 14 days. Where the matter is complex, you will be kept informed of progress and provided with an estimated resolution timeframe. All decisions made during this internal process will be communicated in writing.

If you are not satisfied with the outcome of the internal complaints process, you have the right to escalate your complaint to an independent Alternative Dispute Resolution provider. Details of the applicable ADR body will be provided to you in writing at the point of final internal decision. BetJordan is committed to cooperating fully with any external dispute resolution process. These responsible gambling terms and the dispute procedures contained herein are governed by applicable law.